Shipping & Returns

Order Shipment:

We do our best to ship as quickly as possible. Shipping times vary depending on the product and size of your order.  We will send you your tracking information to the e-mail on file.  With the incredible demand for products, our average shipping time is around 9-12 business days.  

FREE Returns:

Most returns are FREE within 30 days of purchase (no restocking or processing fees), as long as the product is in “As new” condition, and can be returned in its original packaging exactly like it was sent to you.  Installing a product will void returns.  Customer is responsible for the cost of return shipping.

To initiate a return, send us an email and include the following information:

  • Your Order # 
  • Which items you would like to return
  • Specific reason for your return

We’ll respond to your email within 24-48 hours, and set up your return or replacement as soon as possible. Our exchange policy follows the same outline as the return policy above.

Order Shipment & Tracking

  • You’ll receive a confirmation email immediately after your order has been placed.
  • We process all orders during week days.  *If there are holds up on your order we will contact you directly via phone or e-mail. 
  • If a product you’ve ordered is not in stock or is on back order, a member of our team will reach out within 24-48 hours.

Receiving Shipments (How to handle damages)

*Important Steps When Receiving Your Order*

  • – When your order arrives – thoroughly inspect packaging and goods right away. In the RARE chance there’s any visible damage – it is important that you mark this on the way bill/delivery receipt with the delivery person (if possible). If not, simply take pictures of how your products arrived.
  • – If you’re not home when your shipment arrives (generally for smaller orders) and you see it’s arrived damaged – again, it is very important that you take pictures right away and contact the shipping carrier directly (FedEx, UPS, DHL, USPS etc) in order to submit a damage claim.
  • – From there, please contact us or respond to this e-mail and include the images and any other information we may need.

If you have received a damaged item, please make sure you have all the necessary and relevant information so that we can help you properly. 

*KEEP ORIGINAL PACKAGING* – We always suggest hanging on to ALL of your original packaging in the off chance you need to return anything.

Receiving Shipments (Freight and Oversize)

The majority of our orders ship via standard carriers (Fed-Ex, UPS, DHL, USPS) etc.  However, depending on your order, you could have larger or oversize items which will require a special shipping service like freight. 

Cancellations

  • – We will gladly cancel orders within the first 24 hours.
  • – If it’s been more than 24 hours and/or your order has shipped, we will work with you to get your products back with minimal cost to you.

Warranties & Replacements

Warranty Policy – All asamuop.com customers receive the full manufacturer warranty as we’re authorized distributors of ALL the brands on our website.

After 30 days, we are more than happy to help you get in touch with the manufacturer or if you are not sure what your warranty limitations are, please see the manufacturer’s information received with your products. 

When it comes to submitting a warranty claim, you can reach out to the manufacturer directly, or to us and we will loop in the manufacturer to obtain warranty, repair and/or service information. Please check the manual or instructions that accompanied your product for up to date information. Most manufacturers will require the following information:

   1. Serial number of the item
   2. Purchase date
   3. Warning, Error or Panel Fault Message
   4. Description of the problem

If you have any questions or concerns about any of this, please don’t hesitate to get in touch with us via email, live chat or call us at 786-396-3137!